shop info!
packaging:
Your original piece or print will be mailed in 100% recycled flat-mailer, compostable mailer, paper envelope, or occasionally a re-used bubble mailer depending on the size and weight of the item. I am always working to find the balance between sustainability, affordability, and protection of your purchase.
shipping:
Tracking numbers are available with all packages sent via Domestic First Class Shipping (usually 3-5 business days) or 2-day priority shipping. Small orders sent out in an envelope (pieces between 4x6” and 5x8”) do not have tracking as they are sent via standard postage.
At this time to keep costs low, International Shipping is available only via USPS First Class International mail (tracking number only included for packages). If you are located outside the US and wish to purchase a smaller piece with tracking, please contact me directly at heathersteckler.art@gmail.com to arrange for priority shipping!
I currently ship to the US, Canada, EU, and Japan. If you are located in another country and would like to purchase something, please send me an email with your country of residence and the items you are interested in purchasing and I will get back to you.
returns and refunds:
Returns and refunds are not available except in the case of damage to the piece or a packing error on my part. I cannot replace packages unless the post office has declared the item as missing (they almost always show up eventually!).
prints and multiples: Items with multiples can be replaced based on stock availability if they arrived damaged.
original paintings, drawings, and collages: Original works cannot be replaced. A refund may be available at the artist’s discretion.
problems with your order?
If there are any problems with your order don’t hesitate to send me an email. Please include your order number and a description of the issue in an email to heathersteckler.art @gmail .com (no spaces) and I will get back to you as soon as I can!